Question 1

What is your return policy?

Accepted Answer

All sales are final! We do however want to make sure that you have a positive shopping experience with us, so if there is an issue where the incorrect item was received, the description does not accurately match the item, or your item was damaged in shipment, please reach out to us via IG (@glitter_city_style) or email info@glittercitystyle.com ASAP (within 48 hours of receipt) so we can resolve the issue for you.

Question 2

What are my options to receive my items?

Accepted Answer

Items will be shipped either by USPS or UPS, selecting the most cost effective option with tracking information.  Tracking info will be provided upon shipment, via the email you provided at check out.

If you are local to Worcester and would prefer to pickup your items, please contact us via IG (@glitter_city_style) or email info@glittercitystyle.com with your order information and we will do our best to accommodate.  If you've already paid for shipping and we end up coordinating local pickup, shipping costs will be refunded!

Shipping Fees: Spend $150+ and automatically receive free shipping!

1 item- $8
2 items- $12
3 or more items- FREE 
All Bridal Gowns/Suiting- FREE

Only buying a couple little accessories like earrings, stickers or a keychain today? You get free shipping of your little goodies! Hats, and larger accessories excluded.  Envelope sized items only.

Question 3

How often do you update your inventory?

Accepted Answer

We are updating our inventory all the time, sourcing from markets around the country and beyond! We are always keeping an eye out for great new finds that we can bring to you at affordable prices.  If you have any hot tips on places to check out for sourcing, please shoot us a message!

Make sure you follow us on IG to get the most up to date views of our latest finds! @glitter_city_style

Question 4

What should I do if I'm interested in a bridal item but I'm afraid it won't fit?

Accepted Answer

GURL (the U makes it gender neutral....), just message us!  We want to make sure that your bridal purchase is the perfect fit for you as well, so for bridal items where you are unsure of sizing (like gowns or suiting), we encourage anyone local to New England to reach out with the item info and schedule time to try on in person.  IG- @glitter_city_style EMAIL- info@glittercitystyle.com

We do our best to provide measurements of items, so that you can make an educated decision in the event you're unable to try on in person.  If you're unsure of your measurements, don't guess! We live in a society based on vanity sizing, so your street size isn't at all comparable to your actual measurements (ie: Size 32 jeans doesn't mean a 32" waist).  Your street size also isn't how special occasion items are sized.  Youtube has lots of great resources to show you how to take your measurements, like the one we've embedded below.  Make sure you have a friend nearby to take your measurements with a fabric tape measure, as taking your own measurements when you're new to this is dicey AF.  😬

If buying online based on measurements, make sure your measurements have been taken while wearing any undergarments you plan to wear day of, like a strapless bra, binder, padding, prosthetics, shapewear, etc.  If you've already chosen shoes for your day, make sure you are wearing them when your length measurements are taken.

Don't forget that no vintage gown or suit is made to your specific measurements, so an EXPERIENCED bridal seamstress or tailor is key to getting the perfect fit!  Every tailor or seamstress is not going to be appropriate to do bridal alterations, depending on your gown.  Basic dresses shouldn't be an issue, however more traditional gowns or items with intricate detailing like beading and lace should be reserved for a professional experienced with those materials (and duh, make sure they have solid reviews- ask around!)

Question 5

How do I know if an item will fit?

Accepted Answer

We do our best to provide measurements of items, and estimated comparable letter sizes so that you can make an educated decision during your shopping experience.  We live in a society based on vanity sizing, so your street size (the size written on clothes you buy) isn't at all comparable to your actual measurements (ie: Size 32 jeans doesn't mean a 32" waist).  Your street size also isn't how special occasion items are sized. And don't get us started with the difference depending on the decade!

Remember that the most important aspect of crafting your personal style is how you FEEL in an item, not a bullshit number or letter on a tag.  "Sizes" are like monopoly money, they are FAKE!

Besides, everyone has different opinions on how loose or tight to wear something.  So, don't sweat the size if it's not the right fit.  (For example, if a shoe fits weird you have no problem saying there's something wrong with the shoe.  So if the dress or pants don't fit, the problem isn't your body! Those stupid pants didn't deserve your hot SKANK ass anyways!😏)

If you need help determining your measurements, YouTube has lots of great tutorials  (we link one below!) or you can reach out via socials and we'll be happy to do a video call to walk you through the measurement process.  Make sure to have a friend with you to take measurements with a fabric tape measure, as taking your own measurements when you're new to it is usually an awkward recipe for disaster. 😓

For bridal items where you are unsure of sizing (like gowns or suiting), we encourage anyone local to New England to reach out with the item info and schedule time to meet up to try on in person.  If buying online based on measurements, make sure your measurements have been taken while wearing any undergarments you plan to wear day of, like a strapless bra, binder, padding, prosthetics, shapewear, etc.  If you've already chosen shoes for your day, make sure you are wearing them when your length measurements are taken.

Don't forget that no vintage gown or suit is made to your specific measurements, so an EXPERIENCED bridal seamstress or  tailor is key to getting the perfect fit!  Every tailor or seamstress is not going to be appropriate to do bridal alterations, depending on your gown.  Basic dresses shouldn't be an issue, however more traditional gowns or items with intricate detailing like beading and lace should be reserved for a professional experienced with those materials (and duh, make sure they have solid reviews- ask around!)

Question 6

Are you affiliated with any other brands?

Accepted Answer

Nope! We are a homegrown, fully independent LLC based in Worcester, MA.   Our umbrella brand is Glitter City STYLE; with child brands of Glitter City SKANK for clothing and accessories (our original brand!), Glitter City HOME for unique, handpainted, and handsculpted home decor items.  Our next child brand will launch in Q3 of 2026, with Glitter City BRIDE offering colorful reimagined formalwear for your special day, regardless of your size or gender!

Thanks for shopping small, growing the resale market and keeping more waste out of landfills to reduce our environmental impact! (Captain Planet is SO fucking proud of us right now 🌍)

We are however, lucky to carry some very special items sourced from other diverse and marginalized independently owned businesses  around the US and Canada! These items are labeled as such on the item listings with the original creators credited.  If at any point you have a question about items you see on our site, please reach out on IG @glitter_city_style

Question 7

How much is shipping?

Accepted Answer

Shipping Fees: Spend $150+ and automatically receive free shipping!

1 item- $8
2 items- $12
3 or more items- FREE 
All Bridal Gowns/Suiting- FREE

Only buying a couple little accessories like earrings, stickers or a keychain today? You get free shipping of your little goodies! Hats, and larger accessories excluded.  Envelope sized items only.

Local to Worcester and want to pickup instead? Just contact us on IG and set up a pick up time with us.  We can refund your shipping fees, no problem :)

Question 8

What are the Terms and Conditions of purchases from your site?

Accepted Answer

Terms and Conditions of Purchase:  All items and their condition have been represented as accurately and fully to the best of our ability.  As such, all items are sold as-is and all sales are final.  However, if you feel an item was not represented accurately online, receive a different item than you ordered or your item was damaged in transit, please contact us ASAP so we can resolve the issue for you and ensure you have a positive experience.  Glitter City STYLE LLC reserves the right to deny any exchange, return, etc based on business need or if fraudulent or repetitive claims are suspected.

Question 9

What if I'm interested in a bridal gown or suit, but don't quite see what I was looking for?

Accepted Answer

We update our inventory all the time, however sizing and styles are fully dependent on what is available in the market.

That being said, we are always open to having one on one conversations about what you had in mind, and we can work with our resources to find a gown or suiting in an appropriate size/style and embellish it will the colors you had in mind!  If you're interested in learning more, reach out via IG: @glitter_city_style or via our contact page.

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